Refund Policy

Refund Policy – Buyer Protection Program

At InventerItems.com we want our customers to shop confidently and safely. That’s why we offer the Buyer Protection Program, ensuring you get a refund if your item doesn’t arrive, arrives damaged, or is not as described within the protection period. This policy outlines the terms and conditions for eligibility and the process to follow if you encounter any issues with your order.

Eligibility for Buyer Protection Program:

1. Your order doesn’t match the item descriptions or photos or arrived damaged/shortage, within 15 days from receiving the item(s).
2. Your item didn’t arrive or was lost in transit within the guaranteed delivery window mentioned on the order detailed page.

Please note that this guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence.

How it Works:

1. Contact Customer Support: If you encounter any issues with your order, begin the process by clicking “Contact” and communicating the problem with the customer support. This step is crucial as it allows the seller to understand the issue and provide possible solutions.
2. File a Return/Refund Request: To do this, follow these steps: a. Go to “My Orders” and click on “Order Detail.” b. Select the item(s) you wish to return/refund. c. Share your reason for return to help us serve you better in the future. d. Upload any relevant information or evidence when required. e. Click “Submit” to initiate the return/refund process. Please note that if the return is made due to a change of mind, you will be responsible for the related return shipping fee.
3. If you did not setup an account please contact customer support with your inquiry and we can get this situation resolved.
4. Get Refunded: Once your return/refund request is reviewed and found eligible for the Buyer Protection Program, you will be refunded for the item(s) in question.

Our commitment to customer satisfaction is paramount, and we strive to ensure that you have a positive shopping experience with us. We value your trust and confidence in InventerItems.com, and we’ll do our best to have your back if something goes wrong with your order.

If you have any questions or concerns regarding our Buyer Protection Program or any other aspects of our service, please don’t hesitate to reach out to our customer support team. We are here to assist you and provide the necessary support throughout the process.

Thank you for shopping with InventerItems.com. We look forward to serving you and ensuring your satisfaction with every purchase.